RFEA – The Forces Employment Charity

Support Team Client Advisor ​​

Viewed 62 times

Job Description

Support Team Client Advisor ​​


Forces Employment Charity offer a specialist programme which supports veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life. ​

The role of Client Advisor is to deliver the support centre function for the programme. This position is full-time, 35 hours per week with a salary of £20,900. The successful candidate will be based in our central office in Birmingham and report to the Support Team leader and Support Centre Manager.​​​

Specific Responsibilities:​

  • ​Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System​
  • ​Make first contact with referrals within 2 working days and complete initial registration.  ​
  • ​Upload client information to case management system.​
  • ​Provide initial advice and guidance on registration.​
  • ​Support allocated caseworker to engage with the veteran after initial assessment.​
  • ​Support Veterans to obtain proof of service and sign required consent forms.​
  • ​Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.​
  • ​Record all interactions with accurately on the Salesforce case management system.​
  • ​To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager.​​


Essential Competencies:​

  • ​High quality written and verbal communication skills, with a personable manner and excellent telephone technique.​
  • ​Experience of advising and supporting individuals.​
  • ​Excellent IT and keyboard skills.​
  • ​Experience of business administration in particular the use of databases and customer management systems to accurately record data.​
  • ​Strong organisational skills with a desire to achieve through own initiative.​​

Desirable Competencies:​

  • ​NVQ Level 4 Advice and Guidance.​
  • ​Empathy for those who have served in the Armed Forces.​
  • ​Understanding of those in the Justice System​.
  • ​Salesforce experience, this training will be provided for the successful candidate if they are not already trained.​​​

To apply, please submit your CV and cover letter by Midnight Tuesday 6th June 2023 ​

Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance.​



Tagged as: , , , , , , , , , , , , , , , , , ,

Job Summary

Birmingham, West Midlands Location
Full Time, Permanent Job Type
Salary £20k-£30k


Email: info@rfea.org.uk Phone: 0121 262 3058

Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.