Team Leader – Housing First

Working across Poole, Bournemouth and Christchurch

£27,136 progressing to £30,152 plus excellent benefits

Permanent

Full Time (2 week rota - 1 week early shifts then 1 week late shifts. Monday-Friday)

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

Bournemouth Housing First supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.

We have a new and exciting opportunity for a Team Leader to join us to manage a team of recovery and night workers which deliver Housing First services to people who are homelessness and rough sleeping who have multiple and complex challenges.

The successful candidates will enjoy supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations.

Some of your duties will include:

Supporting your team to achieve their potential through regular staff supervision, coaching, training and induction
Holding a small caseload of clients when required

Managing staff annual leave, planning rotas and organising cover for absences ensuring adequate cover at all times
Working flexibly where needed, and be part of the rota
Empowering your team to work flexibly when engaging with the hard-to-reach clients
Ensuring an effective and timely response to all complaints and safeguarding issues taking appropriate action
Attending meetings and representing the service to key stakeholders
Increasing presence of service in the local area to help win tenders and maintain current contracts
Liaising with accommodation providers to develop an excellent working relationship
Working flexibly across all areas of operation where required and prior notice given

What you will bring:

Management experience is desirable however not necessarily in this sector. What you will have is a real passion for wanting to work with people who are homeless.

You will receive support and training in understanding the key principles of Housing First but some prior research and understanding of the support model is desirable.

Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

You will need to hold a full driving licence with access to a car as you will be required to work flexibly across Bournemouth, Poole and Christchurch locations.

You will have:

Clear verbal and written English and great communication skills
Good understanding of IT and keyboard skills
Polite, assertive manner
Passion for working in a client/customer facing role
Have an interest and genuine concern for homelessness and related issues
Knowledge of voluntary and statutory agencies would be an advantage
Some experience of this sector would be an advantage
Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
Flexibility to meet the needs of the service.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Staff benefits, support and development

Our benefits include:

Pension with life cover
Generous holiday allowance
Extra mile awards for outstanding work

Work offers including discounted shopping vouchers, days out and holidays
Cycle to work scheme
Confidential employee assistance programme including access to counselling
Employee voice – our Staff Council
Recruitment referral scheme

We support and develop our staff by providing:

A comprehensive induction and training programme

Management training

Trauma-informed care training

Specialist training, coaching and development opportunities linked to personal development plans

Access to accredited qualifications

Mental Health First Aid training and provision

Access to counselling psychologists via our Psychology Service

If you have excellent organisation skills and a passion for working with people who are homeless, we would love to hear from you!

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Team Leader – Housing First