Title: Collections Advisor

Location: North West - work from home with weekly meet up with team

Term: Permanent

Hours: 40 Hours per week, Monday-Friday between 8am-6pm

Salary: Up to £34,000 DOE + benefits

This is an exciting opportunity for an experienced Collections Advisor who has previously working within financial services to join a growing business. Based North West,

Do you have excellent communication skills?

Do you follow a task through to end result?

Are you empathetic?

Key Responsibilities of a Collections Advisor.

Proactively managing a portfolio of accounts to arrange payment plans.
Negotiating agreements/payment plans where appropriate.
Working closely with clients to achieve the right outcome.
Make referrals for support and provide advice and information.
Build excellent customer and stakeholder relationships, both internal and external.
Achieve targets and KPIs.
Making outbound and taking inbound calls, emails, whatsap, text.

Skills and experience

Excellent customer service skills are essential for this role.
Good verbal and written communication skills.
Strong time management & organisation skills.
Build rapport and gain trust of your residents.
Confident at making decisions and accountable for workload.
Adaptable and flexible in an ever-changing environment.
Exceptional collaborative skills to work with different departments.
Able to work efficiently, both independently and within a team environment.

Please follow the link to apply for this Collections Advisor role.

CCA Recruitment Group

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Collections Advisor